SHIPPING AND DELIVERY

We ship worldwide with Deutsche Post, and our delivery time is 5-10 working days.

COUNTRIES WE DELIVER TO

Austria

Belgium

Cyprus

Czech Republic

Germany

Denmark

Estonia

Spain

Finland

France

United Kingdom

Greece

Croatia

Hungary

Ireland

Italy

Lithuania

Luxembourg

Latvia

Netherlands

Poland

Portugal

Sweden

Slovenia

Slovakia

Switzerland

Norway

Australia

Aruba

Brazil

Canada

China (People’s rep)

Dominican Republic

Gibraltar

Hong Kong

Israel

Iceland

Jersey

Japan

Korea (Rep)

Lebanon

Malta

Mauritius

Mexico

Malaysia

New Zealand

Serbia

Russian Federation

Saudi Arabia

Singapore

Thailand

Turkey

United States of America

South Africa

Shopping from Norway? Go to www.kashmina.no

To Europe: delivery within 5-10 business days
To outside Europe: delivery within 5-10 business days
Norwegian, shopping from abroad: delivery within 3-4 business days at your Norwegian address.

Delivery times are estimates only, and particularly during high season (e.g. Christmas) deliveries may take longer than normal. You will receive an SMS / E-mail notification after your order has been dispatched. Follow the link provided to track your package.

30 DAYS OPEN PURCHASE

When shopping online, you have 30 days to decide if you want to keep your product. If you wish to return the Kashmina product, we offer a full money-back guarantee for the product price for up to 30 days.

DELIVERY & SHIPPING COSTS

At Kashmina, we take pride in delivering our premium products to customers worldwide, ensuring a seamless and transparent experience. Below, you’ll find everything you need to know about our shipping policies and services.

General Shipping Information

  • Worldwide Shipping: Kashmina delivers to customers around the globe, ensuring you can enjoy our luxurious collections no matter where you are.

  • Delivery Duties Paid (DDP): All shipments include customs duties and taxes, so you don’t have to worry about any unexpected fees upon delivery.

  • Shipping Costs and Couriers: Shipping prices and courier services vary depending on your location. The exact cost will be calculated and displayed at checkout for your convenience.

  • Shipment Tracking: Every order includes tracking details, allowing you to follow your package every step of the way.

We work with trusted courier services to ensure your order reaches you safely and efficiently. Below, you will find detailed information for each shipping zone.


Shipping Zones and Rates.

European Union (EU)
For customers in EU countries, we partner with Deutsche Post International for reliable and efficient delivery.
– Shipping cost: €20


Europe outside EU
For non-EU European countries, such as Switzerland, UK, Iceland etc we partner with FedEx International:
– Shipping cost: € 25


United States & Canada
Customers in North America can enjoy fast and reliable shipping with FedEx International:
– United States: € 30
– Canada: € 30


South America
We deliver to South American countries by DHL International or FedEx International:
– Shipping cost: € 35


Oceania (Australia & New Zealand)
Orders to Oceania are shipped with DHL Standard International Shipping:
– Shipping cost: € 35


Asia (Hong Kong, South Korea, Singapore, Japan, Rest of Asia,)
We partner with FedEx International and DHL International for fast and secure deliveries across Asia.
– Shipping cost: € 35

Middle East (GULF States)
For the Gulf States, we use Standard International Shipping:
– Shipping cost: € 35


Norway
For our Norwegian customers shopping from abroad, with delivery in Norway. We offer multiple options, tailored for your convenience:
– Pakke levert hjem med Posten: €15
– Pakke til hentested Bring: €10
– Pakke til hentested PostNord: €5

Additional Notes

  • Delivery times may vary depending on your location and selected courier service. Estimated delivery times is 5-10 days, based on distance and curier.

  • If you have any questions or special requirements, our customer service team is here to assist you – please email us at contact@kashmina.com

Frequently asked questions about delivery

Our delivery time is 5-10 working days.

Our delivery time is 5-10 working days. The delivery time can be affected due to weather or holidays.

If your order hasn't been delivered within 10 working days, please contact our customer service at: contact@kashmina.com, and we will help you.

You will receive an email when your order has been shipped from our warehouse.

All shipments are done by Deutsche Post. The delivery will be made by your local courier.

Orders that are not collected will be returned back to us. You will be refunded but the freight is borne by the customer.

Contact our customer service at: contact@kashmina.com, and we will help you.

Our international shipping rate is 20€, regardless of purchase volume, or shipping distance.

ORDER CONFIRMATION

Once you have placed your order an automated confirmation email is sent out to the registered email address, where you can find all the details about your order. We would recommend you save the order confirmation if contact with customer support is needed.

Frequently asked questions about orders

Our delivery time is 5-10 working days. The delivery time can be affected due to weather or holidays.

If your order hasn't been delivered within 10 working days, please contact our customer service at: contact@kashmina.com, and we will help you.

Contact our customer service at: contact@kashmina.com, and we will help you.

You can cancel your order if it hasn't been processed yet. Send us an email quickly after you have completed your order, but we can't guarantee that it can be handled.

If your order hasn't been shipped from our warehouse yet, we can help you. If it has been shipped, you need to contact Deutsche Post.

Contact our customer service at: contact@kashmina.com, and we will help you.

PAYMENT

Our purchase conditions are according to Norwegian and EU Legislation.

Rates on kashmina.com are quoted in EURO. After careful calculations based on country-specific customs and tax rates, the price presented at checkout includes all your local duties and taxes. So no surprise invoice later. This is calculated automatically after you provide your address and home country at checkout.

Kashmina offers payment through PayPal or credit card. We currently accept PayPal, Visa, Mastercard, and American Express for debit- and credit card payments.

Please note that orders made via PayPal can only be sent to the address registered under personal information in your PayPal account, as their information overrides anything else you might put in at checkout for safety reasons.

We may charge you for the goods from the time it is sent from our warehouse. 

If you pay with a credit or debit card to make the payment, we may hold the funds on the card when the order is placed. The card will be charged on the same day the goods are sent.

Frequently asked questions about payment & refunds

The payment method is listed in your order confirmation sent by email.

Unfortunately, you can't change your payment method after your order has been completed.

Contact our customer service at: contact@kashmina.com, and we will help you.

Kashmina offers payment through PayPal or credit card.

We currently accept PayPal, Visa, Mastercard, and American Express for debit- and credit card payments.

Once we have received and approved your return, a refund will be made to you in the sum of the returned product’s value, and refunds are credited via your choice of payment. We normally handle your return within 14 days from when we receive the package at our warehouse. In individual cases, it may take up to 30 days. We will send you a notification email when the return is completed. However, it may take a few days before you see the transaction on your account. Any eventual shipping fee is not refundable.

We normally handle your return within 14 days from when we receive the package at our warehouse. In individual cases, it may take up to 30 days.

If you haven't received your refund within this timeframe, please contact us at contact@kashmina.com, and we will help you.

Contact our customer service at: contact@kashmina.com, and we will help you.

TAX AND CUSTOMS:

After careful calculations based on country-specific customs and tax rates, the price presented at checkout includes all your local duties and taxes. So no surprise invoice later. This is calculated automatically after you provide your address and home country at checkout.

CANCELLATION OF ORDERS

Kashmina reserves the right to cancel orders when certain circumstances call for this. I.e. when the payment for some reason cannot be completed or when stock errors occur and an ordered product is not in stock. When this happens, an email is sent out to the affected customer with information about the cancellation. This policy still applies after related order confirmation emails and/or shipment confirmation emails have been sent out.

DEFECTIVE GOODS AND COMPLAINTS

If the goods have a defect or are damaged, you have the right to replace the goods immediately. Such damages must be reported to Kashmina via email: contact@kashmina.com, along with picture documentation of the damaged goods. The report must be placed within a reasonable time, by seven (7) days upon package arrival. The goods will be replaced with a new one, or if so desired, you will get a full refund. This refund will be placed within 5 working days after the report is received. 

Kashmina is only responsible, and will only replace the product if it is proven to be damaged and/or defective from production. Other damage, more likely to be caused by the customer will not be replaced.

Contact us

This site is protected by hCaptcha and the hCaptcha Privacy Policy and Terms of Service apply.