RETURNS & EXCHANGES
You can shop with confidence at our store. We adhere to standard consumer rights for returns, exchanges, and complaints. You have a 30-day full right to return or exchange, and we offer a money-back guarantee if you are not satisfied.
EXCHANGE PROCESS
Would you like to make an exchange? Follow the same procedure as for returns and place a new order in our online store. The same terms for returns also apply to exchanges.
RETURN PROCESS
When purchasing from Kashmina, you have a right to return products within 30 days from when the goods have been dispatched from our warehouse. The condition is that products must be returned in their original condition.
Use the return form included in the package you received. To receive a shipping label, you have to contact us at contact@kashmina.com. The product should be returned in its original packaging or securely wrapped. Drop off your package at the nearest delivery point. We use a variety of different shipping solutions for return, it will depend on the country. Mostly DHL and FedEx. Ask for a receipt of your delivered return to track your package.
Please be careful when you try the garments at home, it is your responsibility that the product is returned in good condition.
- The product must be unused, i.e., show no signs of odor, stains, or wear.
- The product must have all original tags, as received by the customer.
Returns that do not meet these criteria will not be approved. For returns using the requested shipping label, a fee of €25 will be deducted from the refunded amount to cover shipping costs.
Once we have received and approved your return, a refund will be made to you in the sum of the returned product’s value. Refunds are credited via your choice of payment. Shipping fee is not refundable. Secure and fast, no VAT and extra cost.
We normally handle your return within 14 days from when we receive the package at our warehouse. We will send you a notification email when the return is completed. Please note that it may take a few days before you see the transaction in your account.
Frequently asked questions about returns
When purchasing from Kashmina, you have a right to return products within 30 days from when the goods have been dispatched from our warehouse.
- The product must be unused, i.e., show no signs of odor, stains, or wear.
- The product must have all original tags, as received by the customer.
- Use the return form included in the package you received. To receive a shipping label, you have to contact us at contact@kashmina.com.
- The product should be returned in its original packaging or securely wrapped.
- Would you like to make an exchange? Follow the same procedure as for returns and place a new order in our online store. The same terms for returns also apply to exchanges.
- Drop off your package at the nearest DHL delivery point. DHL handles all returns. Ask for a receipt of your delivered return to track your package.
Please be careful when you try the garments at home, it is your responsibility that the product is returned in good condition. Failure to comply with this return policy will mean returns are only accepted at our discretion. Return costs are borne by the customer.
Our return address:
Direct House Karlstad
Sågverksgatan 15
65221 Karlstad
Sweden
Contact our customer service at: contact@kashmina.com, and we will help you.
Contact our customer service at: contact@kashmina.com, and we will help you.
Once we have received and approved your return, a refund will be made to you in the sum of the whole purchase amount, and refunds are credited via your choice of payment. We normally handle your return within 14 days from when we receive the package at our warehouse. In individual cases, it may take up to 30 days. We will send you a notification email when the return is completed. However, it may take a few days before you see the transaction on your account.
Any eventual shipping fee is not refundable.
All goods should be in pristine condition upon delivery. If you receive a defective or wrongly supplied product, you have the right to replace the goods immediately. Such damages must be reported to Kashmina via email: contact@kashmina.com, along with picture documentation of the damaged goods. The report must be placed within a reasonable time, by seven (7) days upon package arrival. The goods will be replaced with a new one, or if so desired, you will get a full refund. This refund will be placed within 5 working days after the report is received.
No, the return costs are borne by the consumer.
DEFECTIVE GOODS AND/OR WRONGLY SUPPLIED PRODUCTS
All goods should be in pristine condition upon delivery. If you receive a defective or wrongly supplied product, you have the right to replace the goods immediately. Such damages must be reported to Kashmina via email: contact@kashmina.com, along with picture documentation of the damaged goods. The report must be placed within a reasonable time, by seven (7) days upon package arrival. The goods will be replaced with a new one, or if so desired, you will get a full refund. This refund will be placed within 5 working days after the report is received.
Kashmina is only responsible, and will only replace the product if it is proven to be damaged and/or defective from production. Other damage, more likely to be caused by the customer, will not be replaced.
PLEASE NOTE: Before you return wrongly supplied or damaged products, you must contact our customer support to report the issue.