RETURNS

30 days open purchase

When shopping online, you have 30 days to decide if you want to keep your product. If you wish to return the Kashmina product, we offer a full money back guarantee for the product price for until 30 days. Shipping and taxes/duties are not refunded. 

Returns

Kashmina applies Laws on consumer purchases online. Thus, you may return unused goods, together with the attached Return form, within 30 days and receive your payment directly to your account with the exception of taxes and customs – for which you can apply for refund at your local tax office. Return costs are borne by the consumer.

To exchange a garment, please follow the steps below:

  • Fill out the Return form
  • Pack the product in its original packaging . The goods must be returned in the same condition as received. The product can not have been used or washed and needs to have the label on.
  • Tape the self-adhesive return shipping note on the outside of your package and make sure the package is well sealed.
  •  Deliver your package at the post office. We recommend sending the package with tracking so that the package is not lost in the mail.


Return address is:

Kashmina AS
c/o Directhouse Arendal AS
Postboks 19
4855 Froland
NORWAY

 

Exchange

If you wish to change size, color or style, we offer 30 days open return.  For exchanging a product, please follow the steps for returning goods and place a new order with the desired new color/ size/ style.