Purchase conditions

   

All Kashmina´s products are 100% pure cashmere of amazing quality, a quality we have carefully tested to make sure it is the best cashmere available today. All products from Kashmina are washed, ironed and carefully wrapped to please you on arrival.

 

Goods

Kashmina is doing our best to describe our products, both in terms of appearance, structure, thickness and colors. Kashmina can not guarantee that there will be some smaller deviations in product color compared to what you see on your personal screen. This is mainly due to different display settings and apply to all e-commerce. It should be noted that this is rarely a problem.

Kashmina has put extensive time and efforts into establishing partners for production that are as concerned as us about sustainability and ethical production. All our cashmere originates from Inner Mongolia and is dyed with non-toxic chemicals. In our productions facilities in China our designs are converted into lovely cashmere garments - which is now available in our webshop right now. All Kashmina´s products are 100% pure cashmere of amazing quality, a quality we have carefully tested to make sure it is the best cashmere available today. All products from Kashmina are washed, ironed and carefully wrapped to please you on arrival.

 

Rates

Rates are quoted in Euros and include your local duties and taxes (no "surprise" invoice later). There are no vats added due to taxfree export in Norway. Freight costs are set, depending on home country, but never more than 25 EUR. 

 

Returns

Kashmina applies laws on consumer purchases online. Thus, you may return unused goods, together with the attached Return form, within 30 days and receive your full payment in return. Return costs are borne by the consumer. The goods must be returned in the same condition as received.

 

Complaints

Any damaged goods obviously caused by mistake or failure from Kashmina´s part are replaced immediately. Such shortages or damage must be reported to Kashmina via email and picture documentation, within a reasonable time, not later than seven (7) days upon package arrival. The garment is replaced with a new one, or if desired, the customer gets a full refund. This will happen within 5 working days after the report is received.

Kashmina is only responsible, and will only replace the product, if it is proven to be damaged from production. Other damage, more likely to be caused by buyer will not be replaced.

 

Customer responsibilities

The customer must be at least 18 years, or have the consent of an impending, and is responsible for payment of the ordered goods.

Privacy

All personal data provided when purchasing used only by Kashmina and will not be disclosed to third parties.

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