F A Q

GENERAL

Authentic cashmere wool is the fine undercoat of the cashmere goat. Cashmere is the finest, most exclusive wool on the market.

Our delivery time is 5-10 working days.

Cashmere pieces should be handled carefully.

- You can wash your pieces on a gentle washing program, with detergent meant for wool.

- Pieces should air dry, lying flat on a surface.

- We recommend steaming your pieces, not ironing them.

- Cashmere pieces should be stored folded, rather than hanging.

Like any other wool, cashmere will produce pilling. Especially when they are new. We just have to accept that pieces made out of natural fiber will pill.

The pilling occurs when the shortest hair fibers in the yarn come out of the thread, usually during the first few wears. Remove the pilling gently by hand, never shave or use an electric lint remover.

You will experience that after the first wash the wool will settle and the pilling will decrease.

You can shop from Kashmina online, or at our Brandstores in Norway.

DELIVERY

Our delivery time is 5-10 working days.

Our delivery time is 5-10 working days. The delivery time can be affected due to weather or holidays.

If your order hasn't been delivered within 10 working days, please contact our customer service at: contact@kashmina.com, and we will help you.

You will receive an email when your order has been shipped from our warehouse.

All shipments are done by Deutsche Post. The delivery will be made by your local courier.

Orders that are not collected will be returned back to us. You will be refunded but the freight is borne by the customer.

Contact our customer service at :contact@kashmina.com, and we will help you.

Our international shipping rate is 20€, regardless of purchase volume, or shipping distance.

MY ORDER

Our delivery time is 5-10 working days.

We try to ship your order within 24 hours.

Contact our customer service at:contact@kashmina.com, and we will help you.

You can cancel your order if it hasn't been processed yet.Send us an emailquickly after you have completed your order, but we can't guarantee that it can be handled.

If your order hasn't been shipped from our warehouse yet, we can help you. If it has been shipped, you need to contact Deutsche Post.

Contact our customer service at:contact@kashmina.com, and we will help you.

RETURNS

When purchasing from Kashmina, you have a right to return products within 30 days from when the goods have been dispatched from our warehouse.

  • Use the return form included in the package you received. To receive a shipping label, you have to contact us at contact@kashmina.com.
  • The product should be returned in its original packaging or securely wrapped, with the shipping label you’ll receive when contacting us. Along with the product, include a completed Return Form, specifying the order number, among other details.
  • If you wish to do an exchange, mark the Return Form with "Exchange" and which garment / size / color you wish to exchange to.
  • Drop off your package at the nearest DHL delivery point. DHL handles all returns. Ask for a receipt of your delivered return to track your package.
  • The product must be unused, i.e., show no signs of odor, stains, or wear.
  • The product must have all original tags, as received by the customer. 

Please be careful when you try the garments at home, it is your responsibility that the product is returned in good condition. Failure to comply with this return policy will mean returns are only accepted at our discretion. Return costs are borne by the customer.

Our return address:

Direct House Karlstad
Sågverksgatan 15
65221 Karlstad
Sweden

Contact our customer service at:contact@kashmina.com, and we will help you.

Contact our customer service at:contact@kashmina.com, and we will help you.

Once we have received and approved your return, a refund will be made to you in the sum of the whole purchase amount, and refunds are credited via your choice of payment. We normally handle your return within 14 days from when we receive the package at our warehouse. In individual cases, it may take up to 30 days. We will send you a notification email when the return is completed. However, it may take a few days before you see the transaction on your account.

Any eventual shipping fee is not refundable.

All goods should be in pristine condition upon delivery. If you receive a defective or wrongly supplied product, you have the right to replace the goods immediately. Such damages must be reported to Kashmina via email: contact@kashmina.com, along with picture documentation of the damaged goods. The report must be placed within a reasonable time, by seven (7) days upon package arrival. The goods will be replaced with a new one, or if so desired, you will get a full refund. This refund will be placed within 5 working days after the report is received. 

No, the return costs are borne by the consumer.

PAYMENT & REFUNDS

The payment method is listed in your order confirmation sent by email.

Unfortunately, you can't change your payment method after your order has been completed.

Contact our customer service at:contact@kashmina.com, and we will help you.

Kashmina offers payment through PayPal or credit card.

We currently accept PayPal, Visa, Mastercard, and American Express for debit- and credit card payments.

Once we have received and approved your return, a refund will be made to you in the sum of the returned product’s value, and refunds are credited via your choice of payment. We normally handle your return within 14 days from when we receive the package at our warehouse. In individual cases, it may take up to 30 days. We will send you a notification email when the return is completed. However, it may take a few days before you see the transaction on your account. Any eventual shipping fee is not refundable.

We normally handle your return within 14 days from when we receive the package at our warehouse. In individual cases, it may take up to 30 days.

If you haven't received your refund within this timeframe, please contact us at contact@kashmina.com, and we will help you.

Contact our customer service at:contact@kashmina.com, and we will help you.

GIFT CARD & DISCOUNT CODE

  • Add your items to your basket.
    Please note that the items must apply to the terms of the discount code.
  • Proceed to checkout.
  • On mobile, you have to fill out your personal information and address before you can proceed to add the discount code. On desktop, you'll find the line where you can add the discount code on the same page where you fill out your personal information.
  • Add the discount code and click the "add" button and your amount will be updated.

No, our gift cards are digital and will be sent to your email. You can however print out the email.

Gift cards will be sent to your email, and contains a code that can be added the same place as you would add a discount code at checkout. The gift card can be printed out.

Contact our customer service at:contact@kashmina.com, and we will help you.

There is no time limit on our gift cards.

The gift card code can be used several times until the amount is used up.

PRODUCTS

Cashmere garments must be handled gently.

- You can wash your clothes on a gentle program in a washing machine, with detergent intended for wool.

- The garments should be dried flat, never hanging.

- We recommend steaming the garments rather than ironing them.

- Cashmere garments should be folded, not hung on hangers.

Do not hang your clothes in the wardrobe. We recommend folding them in a drawer or in a storage box. Against moths, we recommend cedar moth balls where you store your cashmere, so they stay away.

Each piece in our collection has a size guide you can follow. Please see our size guide here.