FAQ
How do I pay in Kashmina's online store?
You should be able to choose the payment solution that is desirable for you and we only work with secure payment solutions. We offer the following solutions for payment.
• Bank card (VISA, Mastercard)
• Paypal
• American Express
How long does the shipping take?
WORLDWIDE SHIPPING: Kashmina ships world wide.
All international orders are delivered with DHL express. Our International shipping rate is 20 EUR, regardless of purchase volume, or shipping distance.
- Shopping from Europe: flexible delivery by DHL Express, within 1-2 days.
- Shopping from outside Europe/rest of the world: flexible delivery by DHL Express, within 2-3 days
Returns & exchange
Reach out by e-mail: contact@kashmina.com
You may return and get refund, or you may return and change the product size, color etc. Our customer service will guide you every step of the way of your return.
Read more here about exchange and return
Read more here about purchase conditions
Who do I contact when I have received an item with a manufacturing defect?
If, contrary to expectations, you have received an item with a manufacturing defect, please contact us via: contact@kashmina.com. Please also send documentation / photo of the error.What is cashmere and where is it produced?
Real cashmere wool is the fine underhair in the fur of the cashmere goat, an animal that lives in the mountainous areas of Kashmir between China, India and Pakistan. Due to the cold winters in the mountains, cashmere goats have developed undercoats of extremely thin hair fibers, which have an insulating effect and keep the animal warm even at very low temperatures.Read more about cashmere here.
What are the properties of cashmere?
Properties that characterize products in 100% cashmere wool are that they are extremely warming and insulating when it is cool, while in summer it adapts to body temperature and has a cooling effect.
Read more about cashmere wool here
Will cashmere be pilling, and what can I do?
As with all other natural wool, we experience pilling with cashmere. We must unfortunately accept that there will always be some pilling when you have knitted garments made of natural fiber.
This is because the shortest hair fibers in the yarn come out, at first wear. The knobs must be carefully removed. Do not cut, shave or anything else - then you will cut over fibers and make new bumps, which will come out next time. Carefully remove the knobs after use, and preferably before the first wash. You will experience after the first wash that the wool has settled even better and the pilling decreases.
Read more about processing cashmere wool here
Where are our factories located and how is the production?
We constantly work for the most sustainable production possible. It is about daring to ask questions, making demands and making the right decisions. In our work to gain more control over our own production, we have prepared a standard that we use as a basis when choosing suppliers and partners.
Read more about our sustainable production here
Where are our stores located?
Brandstores:
Brandstore OSLO: Prinsens gate 22a
Brandstore DRØBAK: Torggata 1